VICIdial Integration for AI Voice Agents
VICIdial is the primary confirmed iGents integration. iGents map the fronter conversation onto the existing calling environment, subject to integration and configuration, while VICIdial remains the dialer.
- VICIdial remains the dialer and the system of record
- Existing disposition codes mapped rather than replaced
- Transfers route to the queues your verifiers already use
- Setup is system-dependent; approximately 15 minutes when required inputs and access are ready
3–5 day trial · No credit card · ~15-minute deployment
Responsibility split
- VICIdial
- Lists, campaigns, pacing, trunks, caller ID, recordings, reporting.
- iGents
- Connected conversation, qualification, approved objection handling, disposition, transfer trigger.
- Your team
- Verification, closing, QA and campaign strategy.
Boundary
VICIdial stays the dialer
iGents do not replace VICIdial and are not a dialer. Campaign definitions, lead loading, pacing, carrier configuration and recording remain in your calling environment; integration details depend on its configuration.
Scope
What moves through the iGents workflow
Only the connected conversation and its outcome. Everything either side of it stays in place.
| Element | Where it lives |
|---|---|
| Lead lists and list order | VICIdial |
| Dial pacing and ratios | VICIdial |
| Caller ID and trunk configuration | VICIdial |
| Connected-call opener and questions | iGents |
| Approved objection responses | iGents |
| Disposition decision | iGents, written back in your codes |
| Transfer to verifier queue | iGents trigger, VICIdial routing |
| Call recordings and audit trail | VICIdial |
Reporting
Keep dispositions visible
A fronter layer you cannot audit is not usable on a buyer-facing campaign. Dispositions are written back using the codes your floor already runs, so campaign reports remain comparable to the human-fronter period you are benchmarking against.
- Existing disposition codes mapped one-to-one
- New outcomes get codes agreed with your ops lead at setup
- QA reviews the same reports as before
- Insight summaries every 3–4 days layered on top
Setup
Fast setup is environment-dependent
The configuration work is genuinely short — about 15 minutes for a campaign whose script logic, criteria, disposition map and transfer destination are already defined. What varies is the environment: access provisioning, how your instance is hosted, and whether campaign definitions need tidying before they can be mapped.
We would rather set that expectation clearly than promise a number that depends on someone else's server.
Ready to go
Documented campaign, clean disposition list, defined transfer queue, access available.
Needs a pass first
Overlapping disposition codes or campaigns that have drifted from their original definition.
Environment work
Access provisioning or hosting constraints on your instance can extend the timeline.
Cost
VICIdial cost resource
VICIdial is open-source software, but running it is not free: hosting, telecom, administration and support all carry real cost. If you are building a total workflow cost model before adding an automated fronter layer, our cost guide breaks those categories down without inventing licence prices.
FAQ
VICIdial questions
Do we need to change our VICIdial configuration?
Typically not. Campaigns, lists and pacing stay as they are. Where disposition codes overlap, they are disposition codes are tidied first so the mapping stays unambiguous.
Will our reports still work?
Yes. Dispositions are written back in your existing codes, so your reporting stays continuous and comparable to the human-fronter baseline.
Can we run iGents and human fronters on the same campaign?
Yes, and it is a useful trial structure: the same list and criteria handled by both, compared on qualification and transfer rates.
What if our instance is self-hosted?
That is common. Setup depends on access provisioning and how the instance is configured rather than on where it is hosted.
Test iGents on your VICIdial floor
A 3–5 day trial on one campaign, with no credit card and no need to replace your dialer, subject to integration and configuration.
WhatsApp consultation for a direct scoping conversation, or send campaign details through the trial form.