AI Voice Agents for Motor Vehicle Accident Campaigns
MVA campaigns are time-sensitive and easy to get wrong. iGents run the approved intake pass — the questions your client defined, asked calmly and in order — record the outcome, and route qualified conversations to your client's human team.
- Approved intake fields only, in the order your client specifies
- Controlled pacing on a sensitive first conversation
- No legal advice, case assessment or attorney screening
- Routing and case handling stay with your client's human team
3–5 day trial · No credit card · ~15-minute deployment
Scope on this campaign
- iGents handle
- Approved opener, intake questions defined by your client, configured objection responses, disposition, routing trigger.
- Your human team handles
- Case assessment, legal conversation, representation decisions and anything that requires a person on your client's team.
Scope
Intake accuracy matters more than dial count here
An MVA transfer is rejected when an intake field is missing or contradicted later. Human fronters under time pressure abbreviate; the automated layer does not. Every connected call gets the same approved intake sequence regardless of how the shift is tracking.
Equally important is what does not happen on the call. iGents do not assess a case, do not indicate whether someone has a claim, and do not describe outcomes. The conversation is an intake pass and a routing decision.
Qualification
How the intake pass is structured
Your client owns the field list. iGents apply it consistently and record what was captured.
Approved opener
Identification and purpose in your approved wording, delivered without urgency tactics.
- No pressure framing
- Consent-to-continue as configured
Defined intake fields
Only the fields your client requires, asked in their order, captured per field.
- No invented questions
- Partial calls still produce data
Routing decision
Whether the call meets the configured threshold for routing to your client's human team.
- Threshold set by you
- Non-fit dispositioned cleanly
Objections
Sensitive-call discipline
Prospects on an MVA list may be distressed, mid-process with another firm, or simply unwilling to discuss it. Configured responses acknowledge and close cleanly rather than pushing. Where a prospect asks a question the fronter layer must not answer, the call routes or dispositions.
- Distress or refusal ends the call politely and is recorded
- Existing-representation answers dispositioned, not challenged
- Questions about outcomes routed to the human team
- Callback intent captured where the timing is wrong
Reporting
Every outcome dispositioned
Outcome codes are aligned to what your buyer reports on. The structure below is illustrative; final codes mirror your existing configuration.
| Outcome | What it tells your ops team |
|---|---|
| Routed to human team | Intake complete and threshold met |
| Qualified — callback | Fit confirmed, prospect asked to be called back |
| DNQ — intake criteria | A client-defined intake criterion was not met |
| Already represented | Recorded and closed without challenge |
| Declined / do not contact | Recorded and suppressed under your list controls |
| No contact | Voicemail, no answer or invalid number |
FAQ
Motor Vehicle Accident campaign questions
Do iGents give legal advice or screen cases?
No. iGents collect the approved intake fields and apply a routing threshold your client sets. Case assessment and any legal conversation belong to your client's human team.
Can iGents tell a prospect whether they have a claim?
No. Nothing on the fronter layer indicates case merit, value or outcome.
What happens if someone is distressed?
The configured response closes the call respectfully and records the outcome. There is no pressure sequence.
Who owns the intake question set?
Your client. iGents apply it exactly; they do not add to it.
Put the MVA intake layer on iGents
WhatsApp the team to scope it, or send the approved intake set through the trial form.
WhatsApp consultation for a direct scoping conversation, or send campaign details through the trial form.